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Sign in to the Zoom desktop client or mobile app.
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During an incoming call, Zoom Phone will display a call notification to help you identify the caller. Note: You will not receive call notifications if you manually set your status to Do not disturb.
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Click one of these options depending on the call notification you get:
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Accept: Answer the call.
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Decline: Route the caller to your voicemail or disconnect the call depending on your settings (look for the drop-down menu called When not answered, calls will be).
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Close icon (×): Ignore the call notification. The call will continue to ring on other devices (Zoom mobile app or desk phone).
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If you are currently in a call, you will see these options in the call notification:
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Hold & Accept: Place the current call on hold and answer the incoming call. You can use the call controls to switch between the calls or merge them into a three-way call.
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Send to Voicemail: Continue the current call and send the incoming call to your voicemail.
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End & Accept: End the current call and answer the incoming call.