How do I enable multi-factor authentication (MFA) on my MotlowHUB account?
Enabling multi-factor authentication is easy to do within your MotlowHUB account. Follow the steps below and enjoy better security.
Log into the MotlowHUB at https://sso.mscc.edu. Once logged in, click on your name in the top-right of the screen, then click on Settings.
On the Settings page, scroll down until you see the Extra Verification options.
The MotlowHUB offers different methods of multi-factor authentication. A brief description for each option is below.
| MFA Type |
Description |
| Okta Verify |
Use the Okta Verify app on Android or iOS as an additional factor. Technical Operations highly recommends this option. |
| Security Key or Biometric Authenticator |
Use your computer's built in biometrics (e.g. a fingerprint reader) or use a hardware security key (e.g. a YubiKey) as an additional factor. |
| Google Authenticator |
Use the Google Authenticator app on Android or iOS as an additional factor. You can also use any authenticator app that supports timed one-time passwords (TOTPs). |
| SMS Authentication |
Use your phone number and receive an SMS message with a one-time code as an additional factor. |
| Voice Call Authentication |
Use your phone number and receive a phone call with a one-time code as an additional factor. |
TABLE OF CONTENTS
Using Okta Verify
To use Okta Verify as your additional factor, click on the Set up button next to Okta Verify.
You'll be redirected to the following screen. Click on Setup and select either iPhone or Android as your device type. Once you've downloaded the Okta Verify app on your device, click Next. You'll be prompted to scan a QR code using the Okta Verify app.
In the Okta Verify app on your device, tap on Organization, then tap on Scan a QR Code. Once you've scanned the QR code, you'll be redirected back to your MotlowHUB settings page.
Congratulations! You're now using the Okta Verify app on your device as an additional factor. You'll be prompted for this factor on suspicious logins as well as when accessing specific applications.
Using Google Authenticator
To use Okta Verify as your additional factor, click on the Set up button next to Okta Verify.
You'll be redirected to the following screen. Click on Setup and select either iPhone or Android as your device type. Once you've downloaded the Google Authenticator app on your device, click Next. You'll be prompted to scan a QR code using the Google Authenticator app.
In the Google Authenticator app, tap on Scan a QR code. Once you've scanned the QR code, Okta will ask you to type in the 6-digit code that is in your Google Authenticator app.
Once you've typed in the code shown in your Google Authenticator app, click on Verify. From there, you'll be redirected by into your MotlowHUB settings page.
Congratulations! You're now using the Google Authenticator app on your device as an additional factor. You'll be prompted for this factor on suspicious logins as well as when accessing specific applications.
Using SMS Authentication
To use SMS or text messaging as your additional factor, click on the Set up button next to SMS Authentication.
You'll be redirected to the following screen. Click on Setup, then type in your phone number and click on Send code. Okta will then send you a text message that should look similar to the following:
MotlowHUB: Your verification code is 012345.
Type in the code on the MotlowHUB, then click on Verify.
Congratulations! You're now using SMS and text messaging as an additional factor. You'll be prompted for this factor on suspicious logins as well as when accessing specific applications.
Using a YubiKey
To use a YubiKey as your additional factor, click on the Set up button next to Security Key or Biometric Authenticator, then plug in your YubiKey into your computer.
You'll be redirected to the following screen. Click on Setup, then click on Enroll.
Using Google Chrome?
If you have multiple security devices, such as a fingerprint reader or Windows Hello-compatible webcam, Google Chrome will ask you what device you want to use. For YubiKeys, select the USB security key option.
When you reach the prompt above, your YubiKey will start flashing. Lightly press the button on the YubiKey and it will be enrolled as a MFA device for your account. It's completely safe to unplug the YubiKey after enrolling - you'll only need to plug in the device when requested by the MotlowHUB. We highly recommend leaving it unplugged unless prompted.
Using Firefox?
Firefox may prompt you about the MotlowHUB requesting extended information and that it may affect your privacy. This is expected and it is safe to click on Proceed. If you are given the option to Anonymize anyway, leave the box unchecked, otherwise the YubiKey may not work as expected.
When you reach the prompt above, your YubiKey will start flashing. Lightly press the button on the YubiKey and it will be enrolled as a MFA device for your account. It's completely safe to unplug the YubiKey after enrolling - you'll only need to plug in the device when requested by the MotlowHUB. We highly recommend leaving it unplugged unless prompted.
Congratulations! You're now using a YubiKey as an additional factor. You'll be prompted for this factor on suspicious logins as well as when accessing specific applications.
If you need additional help, click Get Help.