I'm receiving a 403 error when using my iPhone, how can I fix this?

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If you're receiving a 403 error when accessing Motlow State resources while on an iPhone, you may need to disable a feature called iCloud Private Relay. The instructions below, taken from Apple's knowledge base article on the Private Relay feature, will help you to turn off the feature for the Motlow State network.

If a network doesn't work with Private Relay

Private Relay can be turned off for a specific network using the Limit IP Address Tracking setting.*

  • If you turn off Private Relay for a specific network, the setting for that network applies to all of your devices for which Private Relay is turned on.

  • If you regularly switch between multiple network configurations (such as Dual SIM or Wi-Fi and Ethernet), make sure that this setting is set for each network independently.

You can try to turn Private Relay back on for a specific network in Wi-Fi, Cellular Data Options, or Network settings.

*In earlier versions of iOS, iPadOS, and macOS, this setting is called iCloud Private Relay.

Turn off Private Relay for a specific network on your iPhone or iPad

  1. Open the Settings app, then tap Wi-Fi.

  2. Next to the Wi-Fi network, tap the More Info button.
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  3. Scroll down and tap Limit IP Address Tracking.

For cellular network, go to Settings > Cellular > Cellular Data Options, and tap Limit IP Address Tracking.

More Info

For more information, please see Apple's knowledge base article here: https://support.apple.com/en-us/102022

Details

Details

Article ID: 21167
Created
Tue 8/27/24 4:09 PM
Modified
Tue 8/27/24 4:16 PM