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Zoom Phone
In-call controls: guide
Mute / Unmute
Mute or unmute your mic.
Keypad
Display a dial pad to enter numbers during the call. For example, the dial pad allows you to select an option during an interactive answering machine or to enter an extension number.
Audio
Open audio settings and change the volume of your speaker or mic.
Add Call
Display a dial pad to enter a number and add another person to the call (three-way call). Each person will remain on a separate line. Click or tap their name or number to switch between each person.
To merge the calls and enable three-way calling, click or tap the merge icon and select the person or number to merge with.
Note: While in a 3-way call, if a call participant leaves the call, the call will continue for the remaining 2 phone users.
Hold / Unhold
Place the call on hold or resume the call. The receiving party will hear music while they’re on hold. While the call is on hold, you can use call flip to switch the call to another device (Zoom desktop app, mobile client, or desk phone).
Transfer
Transfer the call to another number. You can also transfer the call to voicemail.
End call
The End call button immediately terminates the call. Once the call has ended, your Zoom client status no longer says On a call and the call timer is no longer displayed.
Meet
Elevate the Zoom Phone call to a Zoom meeting.
Note: In More, the only features supported on Zoom Web App are park and minimize.