Forward Calls

Forwarding your extension

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  1. Sign in to the Zoom desktop client or mobile app.
  2. Click on your photo/initial icon.
  3. Click on Forward Calls in the drop-down list.
  4. The Set-Up Call Forwarding box opens.
  5. Choose where you'd like to forward your calls: Name or Number or Voicemail/Videomail.
  6. If choosing Name or Number, search for the appropriate Forwarding Contact. This number must be in your Zoom Contacts and cannot be an external number. 
  7. Select the desired Time Limit: 15 minutes, 30 minutes, 1 hour, 2 hours, or Always.
  8. If forwarding to a name or number, turn off the toggle "Require to press 1 before connecting the call" and click the acknowledgment checkbox.
  9. Click Save.
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