How to Receive a Call

Zoom Phone

Receive a Call

1. Sign in to the Zoom desktop client or mobile app.
2. During an incoming call, Zoom Phone will display a call notification to help you identify the caller. Note: You will not receive call notifications if you manually set your status to Do not disturb.
3. Click one of these options depending on the call notification you get:
   • Accept: Answer the call.
   • Decline: Route the caller to your voicemail or disconnect the call depending on your settings (look for the drop-down menu called When not answered, calls will be).
   • Close icon (×): Ignore the call notification. The call will continue to ring on other devices (Zoom mobile app or desk phone).
4. If you are currently in a call, you will see these options in the call notification:
   • Hold & Accept: Place the current call on hold and answer the incoming call. You can use the call controls to switch between the calls or merge them into a three-way call.
   • Send to Voicemail: Continue the current call and send the incoming call to your voicemail.
   • End & Accept: End the current call and answer the incoming call.

Notes:

• There is no email notification for missed calls. You can view missed calls in the Zoom app on the History tab.